Can’t create a myGovID
Find out some reasons why you are having trouble setting up your myGovID.
You may not be able to create a myGovID, opens in a new tab for the following reasons.
Identification issues
- Your identity documents aren’t verified.
- Your documents aren’t valid or have expired.
- You are not an Australian citizen or don’t have a relevant visa.
- Your photo doesn’t meet requirements.
Names don’t match
- Your name has changed since you set up your myGovID.
- Your name in myGovID doesn’t match your identity documents.
- You incorrectly entered your name when setting up your myGovID.
Other reasons
- You need to update your email in the myGovID app.
- You already have an account.
For more information, go to Verifying your identity, opens in a new tab.